Return Policy & Procedure
- Distributor must contact Codelocks Tech Support prior to sending back an assumed defective product.
- Proof of Purchase is required to determine if the product is under warranty. (Distributor invoice)
- Customer should be advised that Codelocks will inspect all products upon receipt.
- No credit, repair or replacement of product will take place until we have evaluated the product in our facility to determine the product is in fact defective.
- If determined that the product is defective on the phone, we will issue an RGA to the distributor the product was purchased from. At our discretion we may issue credit, repair or replace said defective product.
- If Tech Support can’t determine the product is defective over the phone, we will issue an RGA to the distributor the product was purchased from and have either the distributor or the dealer send the product to Codelocks for evaluation. Once the evaluation is complete and determined that the product is defective at our discretion, we may issue credit, repair or replace said product.
- After evaluation of the product and it is determined that the product has no defect, we will return the product to either the distributor or dealer.
If you experience a problem with any Codelocks products, contact Codelocks Technical Support
at 1 877 263 3562
Return Policy
