Q:

FAQs Page

General Questions

 Q:What is a 'back-to-back' door lock?
 Most digital door locks have a keypad on one side and a knob or lever on the opposite side. A 'back-to-back lock' is a lock that has a keypad on the inside and the outside of the door. With back-to-back locks code will need to be entered from the inside or the outside to open the door. Make sure local building codes allow the exit side of the door to be locked and opened only with a code.

 Q:What is a PVD finish?
 Physical vapor deposition (PVD) is fundamentally a vaporization coating technique which is applied to a number of our door locks. It involves the transfer of material on an molecular level. It is an alternative process to electroplating.

PVD coatings are deposited for numerous reasons. Some of the main ones are:

PVD coatings are generally used to improve hardness, wear resistance and oxidation resistance. PVD coatings are used in a wide range of applications including Codelocks products such as:

Q:Can I get spare parts for my Codelocks?
Yes, spare parts are available for all door locks. Please call our toll free helpline 1.877.CODELOCK for details or better yet, call the location where your purchased your lock.

Q:What is a backset?

A backset describes the distance from the faceplate of the lock or latch to the centre of the spindle that passes through the latch or lock. Please note it is NOT the length of the latch or lock, nor the thickness of the door.

Q:What is a Piezo actuator?
It is a latching system that uses piezo ceramic technology instead of a traditional motor or solenoid. It is used in many applications such as:

The key advantage of using piezo technology instead of motors and solenoids is a very low power consumption, up to 6 times less than a motor and 66 times less than a solenoid, providing extended battery life and lowering your maintenance costs.

CL100, 200, 300 Series

Q:Can a CL100, CL200, or CL300 be installed to replace a standard knob of lever lock with a latchbolt?
Yes. Each model of CL100, CL200 and CL300, except for the surface bolt versions, come with a set of metal cover plates that cover the existing hole in the door when you remove the existing knob or lever lock with latchbolt.

Q:What is the standard backset of the CL100/CL200/CL300 deadbolts and latchbolts?
Both version of the locks ship with our unique, non adjustable, dual backset deadbolt, or latchbolt, depending on model number (x10 for deadbolt, x50 for latchbolt). The surface deadbolt is not dual backset.

Q:Do I need to install the latch support posts on the CL100, CL200, CL300 locksets?
No. The latch support post was used for the single backset deadbolt and latchbolt only and the dual backset version do not require a latch support post. You may ignore the installation instructions suggesting the installation of the latch support post if your lock includes a dual backset dead or latch bolt.

Q:Can you install a CL100, CL200, or CL300 on an exterior door under any weather conditions?
Yes. Our mechanical locks can be installed on exterior doors even in sever weather conditions. Extreme heat will not affect the normal operation of the lock. Heavy rain will not affect the operation of the lock. It is possible that our locks can become covered with water which then may freeze to ice making the lock inoperable. Once thawed out the lock should operate normally. Sever wind and sand may penetrate the lock body and cause it to jam under very unusual circumstances. Locks can be disassembled, cleaned and reassembled to enable normal operation again. It is recommended that this process be performed by Codelocks or by a professional locksmith only.

Q:What is the difference in these three series of mechanical Codelocks?
They are very similar except for the shape of the handles or knobs used on the front and back of each model Codelock. In addition the CL100 Series does not offer key bypass because its outside handle is too small to accommodate a key cylinder. Also, the CL100 Series is not offered in back-to-back configuration.

The CL200 Series uses a hex shaped knob on the front of the Codelock and the CL300 Series uses a larger round knob with flat face on the front of the Codelock. The CL200 Series offers the most options such as back-to-back configuration not offered in either the CL100 or CL300 Series. Otherwise they all operate the same way, install the same way, and code change the same way.

Q:Can the cylinder be changed in the CL200K or CL300K Series Codelocks?
No. Both of these Series use a special key cylinder with a C keyway that cannot be changed for another type of keyway.

Q:Can the key cylinder of the CL200K or CL300K Series be re pinned?
Yes. However, both locks require extensive disassembly to access the key cylinder from inside the front of the lock for re pinning. Locks can be ordered Keyed Alike (KA) from the factory for no additional charge.

Q:Can the CL200K and CL300K Series be ordered Key Alike (KA)?
Yes. Normally all of the Codelocks are Keyed Different (KD) from the factory. You may order them Keyed Alike if we have them in stock.

Q:Can the CL290BB Back-To-Back Model be coded different on each side?
Yes. Each side of the CL290BB can have the same code (factory default) or can be changed in the field to a different code on each side.

Q:Can the CL290K BB Back-To-Back Model be keyed on both sides?
No. The inside knob of the CL290BB is small so the bottom through bolt can be used to hold the two halves of the lock together. To have key bypass on the inside would require the larger hex knob which cannot have the through bolt hole in it because the key cylinder is in the way.

CL400 Series Locks

Q:Can a CL410 or CL415 be installed to replace a standard knob of lever lock with a latchbolt?
Yes. Each model comes with a set of matching metal cover plates that cover the existing hole in the door when you remove the existing knob or lever lock with latchbolt.

Q:Can a CL410 or CL415 come with a key cylinder for key bypass?
No. The CL410 and CL415 incorporate a breakaway clutch inside the lever mechanism which occupies the location where a key cylinder would be installed. In the Codelocks European market a version is sold which includes a European style thin body mortise lock which uses a European profile lock cylinder that allows for key bypass and a deadbolt lockout function. Sometimes you might see this type of lock installed on a wooden French door made by Andersen or Pella or other company in the US market.

Q:How does the Passage Mode work on a CL415 Model?
The Y Key has a black dot on it when the Passage Option is available. To put a CL415 into code-free Passage Mode you simply press in the code followed by pressing the Y key. This places the lock into code-free Passage Mode for daytime access without using a code. To cancel code-free Passage Mode simply enter the code and press the Y key again.

CL460 Series For Narrow Style Aluminum Doors

Q:Can a CL460 or CL465 accept a different key cylinder for alternate keyways?
Yes. However, the standard sized 1 ¼” long mortise cylinder that is included with the CL460 Series is unique because the cylinder body in threaded almost the whole length of the cylinder to allow it to screw into the cylinder carrier inside the lock body. Most standard mortise cylinders are threaded less that half of the length of the cylinder body. The cylinder must screw into the lock to the proper depth to allow the cam gear that is used on the back of the cylinder to be in alignment with the other gears inside the lock case. Without a fully threaded cylinder body most mortise cylinders cannot be used in the CL460/CL465 locks. Codelocks offers a line of replacement cylinders for the CL460/CL465 locks. During the second quarter of 2007 Codelocks will offer a replacement small format IC cylinder for the CL460/CL465. Codelocks now has available replacement cylinders in the following keyways. Cylinders are shipped zero bitted with 2 blank keys.

Q:What Models of Adams Rite Latches does the CL460/CL465 work with?
The Adams Rite 4500 and 4900 Series swinging door latches.

Q:Does the CL460/465 work with the Adams Rite MS Series Deadbolt or Hookbolt?
No, not at this time. We hope to release an Adams Rite MS deadbolt version in early 2007.

Q:What backset does the CL460/CL465 work with?
Any standard Adams Rite backset.

Q:Are the CL460/CL465 available in any other finish other than Codelocks PVD SS Stainless Steel?
No, not at this time.

Q:How do the mounting tabs work when installing a CL460/CL465?
The mounting tabs mount to the door and the Adams Rite latch mounts to the tabs. This is necessary as the bottom installation bolts used by many Adams Rite latches interfere with the bottom through bolts of the CL460 Series so they must be removed before installing the latch with the CL460.

Q:How does the Passage Mode work on a CL465 Model?
The Y Key has a black dot on it when the Passage Option is available. To put a CL465 into code-free Passage Mode you simply press in the code followed by pressing the Y key. This places the lock into code-free Passage Mode for daytime access without using a code. To cancel code-free Passage Mode simply enter the code and press the Y key again.

CL500 Series

Q:Can a CL510 or CL515 come with a key cylinder for key bypass?
No. The CL510 and CL515 incorporate a breakaway clutch inside the lever mechanism which occupies the location where a key cylinder would be installed. In the Codelocks European market a version is sold which includes a European style thin body mortise lock which uses a European profile lock cylinder that allows for key bypass and a deadbolt lockout function. Sometimes you might see this type of lock installed on a wooden French door made by Andersen or Pella or other company in the US market.

Q:How does the Passage Mode work on a CL515 Model?
The Y Key has a black dot on it when the Passage Option is available. To put a CL515 into code-free Passage Mode you simply press in the code followed by rotating the slotted Y key ¼ turn by using a screw driver or small coin. This places the lock into code-free Passage Mode for daytime access without using a code. To cancel code-free Passage Mode simply enter the code and rotate the slotted Y key back ¼ turn to vertical again.

CL1000 Series

Q:How thick of a door can the CL1005 be installed on?
The current version of the CL1005 is able to be installed on metal or wood doors ½” thick or thinner.

Q:Does the CL1005 support a single-use code?
Yes. There is a mode called locker mode that sets the user code for a single use.

Q:How does “Locker Mode” work?
With the CL1005 in single-use locker mode, the locker would be left in the unlocked condition. A new user would locate an empty locker, place their articles inside the locker, close it and enter their own personal 4 digit code. The CL1005 would then buzz and lock. The user would return to the locker, enter the same 4 digit personal code and open the locker to retrieve their personal articles and leave. The locker would now be unlocked and ready for the next user.

Q:Can the CL1005 be used with other cams?
Yes. The cam uses an 8mm square hole so other cams from other cabinet locks can be used if the hole size is the same. Codelocks will be offering additional cams in the future.

Q:Does the CL1005 work with a “slam latch” that automatically locks the door when it is pushed close?
No, not at this time. Check back with the Codelocks web site or give us a call because we are adding new features to the CL1000 Series on a regular basis.

CL2000/CL4000 Series

Q:Do the CL2000/CL4000 Series cover up a 2 1/8” cylindrical door prep without special cover plates?
Yes they do. The bottom through bolt of the CL2010/CL4010 goes through the bottom of the 2 /18” hole on an existing door prep so only the top two bolt holes and the center cable tube hole need to be drilled. If the 2 1/8” hole is not a door factory bore it may be slightly larger and not be covered 100%, or if the backset of the existing latchbolt is not standard some of the 2 1/8” hole may be visible.

Q:Will the CL2000/CL4000 cover the upper hole of a deadbolt on a front door if it is installed in the lower hole of an existing latchbolt lock?
No it will not. We recommend that you swap the location of the two locks and place the deadbolt into the lower hole where the existing latchbolt is located and place the new CL2010 or CL4010 in the upper hole previously occupied by the deadbolt. Some slight modifications may be required to the diameter of the old bolt or latch holes in the door or to the size and shape of the bolt or latch faceplate in the door edge and/or to the strike plate holes on the frame. However, this arrangement allows you to keep the deadbolt for night time security and also allows you to use the deadbolt to lock out anyone that only has a code from gaining entry to the location.

Q:Can you use other keyways in the CL2000/CL4000 Series?
No. Both locks use the same, non standard, C keyway, 5 pin cylinder that is not changeable. The cylinder can be removed from the inside of the lock for re pinning.

Q:What is the standard backset of the CL2010/CL4010?
The standard backset is 2 3/8”. It can be changed to 2 ¾”  by ordering our heavy duty 2 ¾” backset latchbolt. The heavy duty 2 ¾” backset latchbolt is UL fire rated for 3 Hours but neither the CL2010 nor the CL4010 is UL listed.

CL5000 Series

Q:Does the CL5000 Series cover up a 2 1/8” cylindrical door prep without special cover plates?
Yes it does. The bottom through bolt of the CL5010 goes through the bottom of the 2 /18” hole on an existing door prep so only the top two bolt holes and the center cable tube hole need to be drilled.

Q:Does the CL5000 cover up a Kaba/Unican/Simples 1000 installation?
Yes, it covers the mounting holes of the Simplex 1000 series locks.

Q:Can you use other keyways in the CL5000 Series
Yes. In that latest version of the CL5010 and CL5050 the key cylinder can be removed from the front of the lock after the lever is removed and the small oval cover plate is removed to enable to use of almost any other standard key-in-knob 6 pin screw cap cylinder. The original version of the CL5000 Series did not allow this. The second generation change to a screw cp cylinder but required lock disassembly from the inside to change the cylinder and keyway. Since early 2006 the CL5000 has shipped with the unique front changeable cylinder feature. Codelocks has not tested every possible available cylinder for acceptance so be sure to check with the factory to verify your required cylinder will fit the CL5000 Series boss.

Q:Is the CL5000 Series available with an IC Interchangeable Core option?
Yes. The CL5000 series can be order with a small format IC option and ships without the core. It accepts both 6 and 7 pin cores and ships with tailpieces for both length cores.

Q:What is the difference between the two tailpieces that come with the CL5000 Series?
The standard tailpiece in the CL5000 Series is a storeroom function. This allows the door to be momentarily unlocked by key but the key cannot be removed with the door in the unlocked condition. The classroom tailpiece is shipped in a plastic bag in the accessory box. The classroom tailpiece allows the lock to be unlocked by key and the key removed in the unlocked condition for mechanical passage mode function. The two function tailpieces are easily interchanged in the field in order to allow the final customer to have the desired functionality.

Q:What is the standard backset of the CL5010?
The standard backset is 2 ¾”. It can be changed to 2 3/8” by ordering our medium duty 2 3/8” backset latchbolt. The heavy duty 2 ¾” backset latchbolt is also UL fire rated for 3 Hours. The 2 3/8” latchbolt is not UL listed. The complete CL5010 lockset and the CL5050 lockset are also UL 3 hour fire rated and listed.

Service, Parts, and Warranty

Q:How can I get a Codelock repaired?
Contact Codelocks directly using any convenient mode and ask for a Return Material Authorization number before returning a lock to us for service. We try to return all service locks as soon as possible

Q:Can I order parts for my Codelock model?
Yes. We stock many parts for most Codelocks models so contact us to inquire on how to order parts.

Q:What is the warranty on my Codelocks lockset?
Below is a copy of our standard Limited Lifetime Warranty.

Limited Lifetime Product Warranty

CODELOCKS LLC warrants to the original purchaser that its products are free from defects in materials and workmanship so long as they occupy the premises where the product is originally installed. In the event our product does not conform to this warranty, CODELOCKS LLC will repair or replace the product free of charge at its sole discretion. This warranty does not cover defects or damage arising from improper application or installation, lack of or improper maintenance, improper storage, shipping and handling damage, ordinary wear and tear, misuse, abuse, accidental damage, unauthorized service, improper power, voltage or battery use, leaking or defective batteries, unauthorized modifications to any part of the lock or locking mechanism, damage caused by improper disassembly techniques or tools, damage caused by improper code changing techniques, or use with unauthorized non-CODELOCKS products or parts. We reserve the right to make changes in materials, components or manufacturing methods without notice. CODELOCKS LLC warranties its “PVD Hardwearing” finish to the original purchaser or premise owner against tarnishing as long as the purchaser or owner occupies the residential premises upon which the lockset was originally installed. This finish warranty does not cover damages from scratches or abrasion, abused or misused products, effects of severe climatic conditions, or damage from chemical or abrasive actions from harsh or caustic cleaning materials, methods, or polishing practices. The finish warranty on products used in non residential applications will be limited to 2 years from the date of original purchase and does not cover damages from scratches or abrasion, abused or misused products, effects of severe climatic conditions, or damage from chemical or abrasive actions from harsh or caustic cleaning materials, methods, or polishing practices. All finish warranties are limited to Codelocks locksets and components originally furnished with PVD Hardwearing finish only. Liability under all warranties expressed or implied is limited to replacement of the defective goods. This warranty does not cover nor provide for the reimbursement or payment of incidental or consequential damages, or any installation, removal, repair, replacement, or other labor charges or costs, or any shipping charges related to exercising of this warranty.

Glossary of Terms

Coming Soon.

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