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You are currently in: Codelocks US CL600 Troubleshooting Guide
CL600 Troubleshooting Guide Print E-mail
Problem Probable Cause Action
On latch locks only. The outside knob and inside handle retract the latch when turned towards the door frame. The spindle is positioned at the wrong angle. Refer to the installation instructions. Remove the lock from the door and use the correct coloured spindle to suit your door handing.
The latch bolt does not move smoothly in and out. The lock is installed incorrectly. Check that the lock is aligned on the door and positioned accurately over the latch. Check that the latch is positioned horizontally and parallel to the door surfaces.
The inside lever handle does not return to the horizontal position The lever return spring is broken. Call the Helpline for a replacement spring, free of charge or go to the spares page and order free parts.
The outside lever handle does not return to the horizontal position.  Either the lever return spring is broken or the code chamber is jammed.  Call the Helpline for guidance. 
The latch does not engage and so the door remains unlocked after use.  The latch is not entering the strike.  Your door or frame may have warped since the lock was installed. Check that the latchbolt is lined up with the strike aperture and adjust the position of the strike as necessary. Make sure the deadlocking plunger cannot enter the strike aperture alongside the latchbolt when the door is closed. 

All models:

Lock opens without entering the code.

 Lock is in passage mode.
 		 All buttons are in the non code position. Enter a code. See code change guide for your model.

Helpline - Locks Service and Spares:
Toll Free 1877 - 263 -3562
 

Telephone US: 714.979.2900
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