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CL400 Troubleshooting Guide Print E-mail
Lock Problem Probable Cause Action
The outside handle retracts the latch when lifted, and not when pushed down The wrong spindle has been used. Refer to the installation instructions. Remove the lock from the door and use the correct coloured spindle to suit your hand of door. 
 
The latch bolt does not move smoothly in and out. The lock is installed incorrectly. Check that the lock is square on the door and positioned accurately over the latch. Check that the latch is positioned horizontally and parallel to the door surfaces.
The inside lever handle does not return to the horizontal position The lever return spring is broken. Call the Helpline for a replacement spring, free of charge.
The outside handle does not return to the horizontal position.  Either the lever return spring is broken or the code chamber is jammed.  Call the Helpline for guidance. 
The latch does not engage and so the door remains unlocked after use.  The latch is not entering the strike.  Your door or frame may have warped since the lock was installed. Check that the latchbolt is lined up with the Strike Plate and adjust the position of the strike as necessary. Make sure the deadlocking plunger cannot enter the Strike Plate alongside the latchbolt when the door is closed. 

*CL415*

The outside handle retracts the latch all the time

 The lock is in passage mode
 		 Press the 'Y' button followed by the 'C' button. The handle should now be locked.

Helpline - Locks Service and Spares:
Toll Free 1877 - 263 - 3562
 

Telephone US: 714.979.2900
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